Money

HS processing a return of three items. Lady takes another three items and then orders another two

3-3+2=2

Cust can't work out why she has more to pay. HS goes through it bit by bit... Cust still can't understand... HS gets out the calculator, adds up all the things she is taking/ordering today and then minusing what cust is bringing back... Cust still doesn't understand... VG has to go up to assist and goes through everything with her again... Still doesn't understand why she's paying more... Completed sale on two different transactions... Cust still has no idea...

Her last words...

'I'll check my credit card statement and get back to you...'

TWATRASH