EM: you both want a fitting?
Cust: yes
EM: right... Ok, well I will have a fitter free in a couple of minutes and then it will be twenty minutes after that...
Cust: what... What does that mean? (EM waits for custs brain to catch up) its one after the other?
EM: yes...
Cust: I need in 38...
EM: right?? (cust is tiny)
Cust: 36 too close
EM: ok, let me have a look round the back to see what's going on
(cust turns round)
EM: this is a 34...
Cust: no, 36...
EM: it's a 34...
Cust: oh... Ok... We try 36...
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