Cust: I'm not going to take this coat, it comes up so high! It covers everything! I'm used to v-neck things...
EM: ok... (looks at JT, then looks at the coat after the cust leaves)
EM; what did she think it was going to do when she looked at it?
(coat in question is one that buttons up asymmetrically to a funnel neck. It's clearly shown in pictures like that and you can see it does that when you see it in store, even if all the buttons are not done up)
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