(cust comes in to return a tankini that a friend bought for her, it's a cash refund)
EM: ok, if you could just sign on here to confirm that your getting the refund in cash...
Cust: ok...
EM: and here's your original receipt and your £50.
Cust: £50? It says £60 on here?
EM: yes she paid £60 in cash but as it was only £50 she got £10 change
Cust: (looks at first receipt again) oh yeah, I thought she paid £60 in total...
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