Cust: hi, I've just been fitted and I thought I wanted this white bra that I've got on but I've changed my mind and I want the brown one instead... (hands EM a piece of paper with au01mo32hh and a pnl4pe34e written on it)
EM: ok, do you want the 34e one on here as well?
Cust: no it's a 32hh.
EM: ok (starts to walk to stockroom)
Cust: the other one is for my mother...
EM: ok, so you want both...
(EM finds the 32hh but can't find the 34e, EM takes the 32 out to the cust and explains that she is still looking for the other one. After looking everywhere EM concedes defeat and takes a white version of the one requested for the mother and explains that the colour originally requested can be mail ordered)
Cust: ok, well she's upstairs so I will go and ask her. This is the one I don't want any more and it's been paid for so I'll just swap it over...
EM: it's been paid for? We need to swap it over on the till...
Cust: oh I don't know if it's been paid for... You better come and see...
(EM goes up and looks at the till screen they hadn't paid and it looks like they had already started processing the pnl4pe34e without it being found)
Cust: right, she will have the white and this is the one she has on (hands EM the tag for it... It's the bras EM has looked everywhere for)
EM: oh, so she has on the bra that I was looking for...
Cust: (silence....)
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