Saturday

Cust: I'm a nightmare, but I'm sure all the ladies who come in say that...
EA: some of them (laughs)
Cust: well I'm desperate and you have to sort me out
(later in stockroom)
EA: I'm going to need extra time
EM: is she a nightmare?
EA: she's not a nightmare to fit but SHE is a nightmare. In the fitting room she said the lights are awful and I said oh are they too bright and she said no, there too dark and she couldn't see anything. So I said to her to follow me down to the big mirror...
(she also told VG that she got here at 9am and because we were not open she was forced to go to another store and spend money)


EM: have you been fitted by us before?
Cust: I've been fitted in leister... (EM writes her down as a first fitting)
Cust: or was it Nottingham? No... It was Leeds...
EM: and are they all the styles you like? (she has a whole load)
Cust: yes
EM: ok, I'll just get your fitter...
(in stockroom)
EM: ok this lady has been fitted by us before, after she picked out some random towns up north, she finally decided it was in Leeds and she has a shit load of bras... Soft cups, plunges, full cups...
EA: right...
VG: I bet she thinks there all the same...

Cust: I need to measure myself so have you got a tape measure?
EM: no we don't have any tape measures here...
Cust: ok do you have a fitting service?
EM: yes, and I have a fitter free now (takes ladies name) what styles or colours are you after?
Cust: I don't know, that's why I wanted to measure myself so I could pick some bras...
EM: well a fitting takes about 20 minutes as you get fitted into styles individually as your probably going to end up needing different sizes in them...
Cust: I'll go and get some...
EM: ok, I'll let your fitter know that your here in the meantime...
(she then came down and cancelled it)

GP: a customer wants this but said there's a pull in it and could she have 5% discount on it?
EM: for fucks sake...where's the pull?
(we have a look and there is the smallest bit of fluff on the inside, EM snips it off)
EM: take this back and ask the customer to point it out again as by the time you got downstairs you couldn't find it. If it was that bit of fluff she won't be able to point it out and ask for discount
GP: sure, ok
(never did hear from her again)

Cust: I need to order this in black (fa53), now, I'm usually a 34dd but this is a 34e (holds up the nude one) and actually it fitted really well but you didn't have it in black, now, hang on, you didn't have the black in a dd, you might have it in the black?
EM: I can look for you...
Cust: oh yes! Would you!
(we didn't have it)