Morning phone calls

Cust: I need to return an item, do I have to post it or can I return it in store or would you have to then send it on?
EM: you can return it in store, that's fine!
Cust: oh good, because I went to return something to another store and it would have been quicker if I had posted it myself...
EM: no, we do all the transactions in store...
Cust: oh good... Goodbye...


Cust phoned up about an Anna swimsuit she bought in feb. She had worn it twice a week since she bought it and was complaining that the arse had gone saggy. She didn't realise that it wasn't a chlorine resistant fabric. When this was explained to her she couldn't get her head around the fact that the speedos swimsuit was not available in her size. She also said that the speedos one does not say it's chlorine resistant (yes it does)