Sales bring them out...

EM: this comes in a 40 back doesn't it?
MR: yes. It's one of the few...
EM: crap, we don't have one then...
MR: what is she?
EM: 40j
MR: she's a monster...(laughs) what is she... Hmmmm...

Cust: can I have a fitting?
EM: sure! I have a fitter free now, what are you after?
Cust: a bra that fits
EM: sure thing... I'll get your fitter for you...
(EM goes to stock room and gets JJ. KB comes into the stockroom as well)
KB: you know that woman who asked for a fitting
EM: yes...
KB: she has a huge bag full of old bras that she wants checking to see if they still fit her and the ones that don't she's going to put in the recycling bin
EM: Jesus...

Cust: I want these, but not these...(hands back 3 racer back pj tops) what I wanted was these colours (blue and coral) but in this size (34gh that she tried on in grey)
KB: oh if she gave you that to try it's probably because we didn't have the other colours in that size
Cust: NO! I asked her for them and she gave me that!
KB: I'll just check our stock but it's probable that we don't have them in store... (checks mail order for them and shows cust the screen) ah, as you can see, the blue has sold out and the coral one we would need to order for you as it's not here but in stock at the warehouse...
Cust: oh... It's ok, I'll take this one...
(she was told that we don't have the blue or coral in store but to try the grey on for size and we can try and mail order the other colours)


EM: right, I'm going to the loo...
JJ: you can't, MO is in there, praying to Allah...
EM: (shouting through door) MO! Stop poohing!
MO: I can't! It's on it's way!
EM: Jesus Christ!
JJ: see, I told you!


MR in a refit, goes upstairs to get a bikini and her cust filled out the refit form herself...


KB: I need to save this for a customer who was fitted today as a 32gg but was given a 34g... (checks fitting sheets) oh wait, MO has put her down as a 34g
EM: check with MO
KB: can we do 1471?
EM: no, because we have the... Err... Press 1, press 2, press 3 and all that...
(KB is bent over laughing hysterically. EM walks off to the stockroom with KB following)
EM: all I needed to was go eeerrrrrr afterwards...
KB: I so wanted to do that but I thought those ladies waiting would have thought 'what the fuck?!'


Cust: I haven't got an appointment but I'd like to try these on
EM: that's fine
Cust: I would like this in a different size (orange gingham bikini top) I need it nice and loose because I want to wear it under a t-shirt and I don't like bulges...
EM: ok... What size do you want?
Cust: well I suppose a 36c?
EM: we start from a d here...
Cust: oh well I'm usually a cc...
EM: there isn't a cc. It's b then c and then d...
Cust: well, a d it is then...


Cust: (puts down red auo1) I'd like a black one ordering too...
JT: (looks it up and it's 7-10 days cust decides that's too long to wait) do you want the brown one?
Cust: yes
JT: that's £52 for those
Cust: oh, I don't want the red, it's too bright for me!
JT: ok, so it's just the brown one that were ordering which is £26
Cust: ok (she pays on card)
(cust then, as she is leaving, Spots the sale stuff and picks up a emerald au01)
Cust: can I take this one instead?
JT: you want to cancel the order?
Cust: yeah, and can I pay in cash?
JT: I just need to phone customer services to cancel it (JT cancels it and sells her the au01em, she doesn't check the size as the customer has looked through the rail and selected the one she is paying for)
Cust: (looks at reciept) this is a g? The other one was a gg?
JT: yea, did you want a gg?
Cust: does that mean you ordered the wrong size before?
JT: no, I ordered the same size as the red one, do you want to return this?
Cust: yes...
(JT processes it wile the cust is franticly looking for a gg on the rail)
Cust: you don't have one here...
JT: did you want me to re-order the brown one?
Cust: no... I'll leave it...